Introduce no-response configuration

.github/no-response.yml

+# Configuration for probot-no-response - https://github.com/probot/no-response
+
+# Number of days of inactivity before an Issue is closed for lack of response
+daysUntilClose: 14
+
+# Label requiring a response
+responseRequiredLabel: "status: waiting for customer response"
+
+# Comment to post when closing an Issue for lack of response. Set to `false` to disable
+closeComment: >
+  This issue has been automatically closed because there has been no response
+  to our request for more information from the original author. With only the
+  information that is currently in the issue, we don't have enough information
+  to take action. Please reach out if you have or find the answers we need so
+  that we can investigate further.

.github/stale.yml

-# Configuration for probot-stale - https://github.com/probot/stale
-
-# Number of days of inactivity before an Issue or Pull Request becomes stale
-daysUntilStale: 30
-
-# Number of days of inactivity before an Issue or Pull Request with the stale label is closed.
-# Set to false to disable. If disabled, issues still need to be closed manually, but will remain marked as stale.
-daysUntilClose: 7
-
-# Only issues or pull requests with all of these labels are check if stale. Defaults to `[]` (disabled)
-onlyLabels:
-  - "status: needs more info"
-
-# Issues or Pull Requests with these labels will never be considered stale. Set to `[]` to disable
-exemptLabels: []
-
-# Set to true to ignore issues in a project (defaults to false)
-exemptProjects: false
-
-# Set to true to ignore issues in a milestone (defaults to false)
-exemptMilestones: false
-
-# Set to true to ignore issues with an assignee (defaults to false)
-exemptAssignees: false
-
-# Label to use when marking as stale
-staleLabel: "status: stale"
-
-# Comment to post when marking as stale. Set to `false` to disable
-markComment: >
-  This issue has been automatically marked as stale because it has not had
-  recent activity. It will be closed if no further activity occurs. Thank you
-  for your contributions.
-
-# Comment to post when removing the stale label.
-# unmarkComment: >
-#   Your comment here.
-
-# Comment to post when closing a stale Issue or Pull Request.
-# closeComment: >
-#   Your comment here.
-
-# Limit the number of actions per hour, from 1-30. Default is 30
-limitPerRun: 30
-
-# Limit to only `issues` or `pulls`
-# only: issues
-
-# Optionally, specify configuration settings that are specific to just 'issues' or 'pulls':
-# pulls:
-#   daysUntilStale: 30
-#   markComment: >
-#     This pull request has been automatically marked as stale because it has not had
-#     recent activity. It will be closed if no further activity occurs. Thank you
-#     for your contributions.
-
-# issues:
-#   exemptLabels:
-#     - confirmed